HOW CAN I RETURN MY ITEM(S)?

*If the return from is not enclose we will be unable process your refund as we will not know who it belongs to.

For international returns please see INTERNATIONAL RETURNS
I DON’T HAVE MY RETURN FORM
Please use this link HERE to download your returns form, to print and add to your parcel. Don’t worry if you don’t have a printer, you can just write out your return on a sheet of paper. To enable us to process your paperwork in the warehouse please ensure you have the following details:

  • #WEB order number
  • Style name or code
  • • Reasons for returning

Then follow HOW CAN I RETURN MY ITEM(S)? above.
INTERNATIONAL RETURNS
If you have purchased internationally, please follow the steps below:

  • Go to the Global-E Returns Portal , enter the order ID and email address you used to place your order.
  • Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
  • Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.

Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping will either by paid by you or be deducted from the refund you are issued. Please check this on the Global-e site.

Once received and processed your refund will take approximately 14 working days to be credited back to your original payment method.

For any further enquiries regarding international orders or returns, please use the Global-e help centre

*Abuse of the returns policy, such as repeat refunds, free wardrobing and chargeback fraud will NOT be accepted. Gym King reserves the right to make the final decision on returns and refunds.