UK CUSTOMERS - HOW CAN I RETURN MY ITEM(S)?
  • Access our easy return portal HERE
  • You will need your Gym King order number (for example WEB1234567) and postcode/email address which can be found on the paperwork in your parcel.
  • Follow the instructions to create your return and generate your return label/ QR code.
  • Put your item(s) in your parcel, seal it securely and affix your return label (if you opted to print it).
  • Take your parcel to your chosen post office/ drop off point.
  • A fixed charge of £2.50 per order and your original shipping charge will be automatically deducted when your refund is processed.

If your order is past 30 days you will be unable to raise a return on the portal, please contact customerservices@gymking.com with your order number and the reason you want to return your items.

Please keep hold of your receipt/ drop off email as it has your tracking number, we will not be able to investigate any issues without it.


For international returns please see INTERNATIONAL RETURNS information below.
INTERNATIONAL CUSTOMERS - HOW DO I RETURN MY ITEM(S)?
If you are an international customer, please follow the steps below:

  • Visit our International Returns Portal, enter the order ID and email address you used to place your order.
  • Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
  • Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.

Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated.

This is via a self-postage or DHL Express returns ‘at cost’, whereby you pay the direct expected cost of the return on both options.

Once received and processed your refund will take approximately 14 working days to be credited back to your original payment method.

For any further enquiries regarding international orders or returns please use our International Help Centre.