Help Centre - Returns

WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, you have 30 days to return a products for refund. Products must be in original saleable condition, unworn, unwashed with all tags still attached.

If item(s) you return are deemed to be in an unsaleable condition, we will hold the item(s) for you to arrange a collection from our warehouse. We will hold them for 28 days, after which we cannot guarantee we will be able to store them. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We have fixed charge of £2.50 per order that will be deducted when we issue your refund. Refunds will be issued back to the original payment method, excluding the original shipping cost and £2.50 return charge.

For purchases made Internationally please see INTERNATIONAL RETURNS
DO YOU OFFER EXCHANGES?
We do not offer exchanges your returned items will be refunded.
WHAT ITEMS CAN I RETURN?
You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

  • If an item is marked as Final Sale, this item is non-returnable.
  • Women’s swimwear can only be returned if the hygiene seal is still intact and has not been removed.
  • Socks can be returned if they are sealed in their original packaging.
  • Men’s swimwear for hygiene reasons. (if faulty see faulty section)
  • Any underwear for hygiene reasons. (if faulty see faulty section)
  • All Bottles are non-returnable due to hygiene reasons.

* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return
HOW CAN I RETURN MY ITEM(S)?
I DON’T HAVE MY RETURN FORM
Please use this link HERE to download your returns form, to print and add to your parcel. Don’t worry if you don’t have a printer, you can just write out your return on a sheet of paper. To enable us to process your paperwork in the warehouse please ensure you have the following details:

  • #WEB order number
  • Style name or code
  • • Reasons for returning

Then follow HOW CAN I RETURN MY ITEM(S)? above.
HAVE YOU RECEIVED MY RETURN YET?
You would have been given a return tracking receipt when you sent your parcel back to us, the tracking number on there will look something like this QZ12345678GB. You can use this on the Royal Mail Tracking website to check. If the parcel shows delivered to GYM KING, we have it.
WHEN WILL I GET MY REFUND?
We have up to 14 days to process your refund once we have received your parcel. In busy periods such as Black Friday/ Summer Sale with increased volume there may be delays in your refund being processed

*We only offer refunds onto the original payment method used to make the order.
I'VE SENT A NON-GYM KING ITEM BACK TO YOU, WHAT DO I DO?
Anything accidentally or incorrectly returned to us (that’s not a Gym King item) will be the responsibility of the sender, not Gym King. We will always do our very best to help.

*Collection will be need to be organised and paid for the sender, not Gym King.
INTERNATIONAL RETURNS
If you have purchased internationally, please follow the steps below:

  • Go to the Global-E Returns Portal , enter the order ID and email address you used to place your order.
  • Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
  • Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.

Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated. This is via a self-postage option, or DHL Express returns ‘at cost’, whereby the customer pays the direct expected cost of the return. This cost is then deducted from the customer’s refund.

Once received and processed your refund will take approximately 14 working days to be credited back to your original payment method.

For any further enquiries regarding international orders or returns please use the Global-E

help centre.

*Abuse of the returns policy, such as repeat refunds, free wardrobing and chargeback fraud will NOT be accepted. Gym King reserves the right to make the final decision on returns and refunds.
Gift Card

Gift Cards are non-refundable item. Any items purchased on a gift card can be returned and are refunded back to the gift card only.