Help Centre - Returns

Items should be returned within 30 days of delivery, in original saleable condition, unworn, unwashed, unsoiled (make up and deodorant markings) with all tags* still attached and in original packaging. All items are inspected on return, returns that are refused will be posted back to you.

There is a fixed charge of £2.50 per order for using our Royal Mail service, which will be automatically deducted when your refund is issued.

Please keep your receipt as proof of return to allow you/ us to track your parcel and investigate any returns that go missing, without the tracking we are unable to investigate.

For International order please see the INTERNATIONAL RETURNS section below.

*Please not that some of our items no longer have swing tags.

*Abuse of our Returns Policy (including repeated refunds, free wardrobing and chargeback fraud) will NOT be accepted. Gym King reserves the right to make the final decision on returns and refunds and reserve the right to close a customer account if we deem it necessary.

• Access the Royal Mail return portal create a returns label., and search for Gym King.
• Enter your Gym King order number (for example #WEb1234567) which can be found on the paperwork in your parcel.
• Follow the instructions to generate your label.
• Complete your your return form, that is in your parcel.
• Put your item(s) and completed return form in your parcel, seal it securely and affix your return label (if you opted to print it).
• Take your parcel to the post office or use the Royal Mail collection service.
• A fixed charge of £2.50 per order will be automatically deducted when your refund is processed.

Please keep hold of your receipt as it has your tracking number, we will not be able to investigate any issues without it.

For international returns please see ITERNATIONAL RETURNS below

Don't worry, please click here HERE to download a replacement returns form. If you don’t have a printer, you can provide the following details on a sheet of paper:

• Your order number (for example #WEB1234567
• Style name or code of the item(s) you are returning.
• Reasons for returning

If you are an international customer, please follow the steps below:

• Click here for our international Help Centre HERE, click on returns and refunds, click "How can I return an item?", enter the order ID and email address you used to place your order.
• Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
• Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.

Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated.

This is via a self-postage option, or DHL Express returns ‘at cost’, whereby the customer pays the direct expected cost of the return.

Once received and processed your refund will take approximately 14 working days to be credited back to your original payment method.

For any further enquiries regarding international orders or returns please use our International Help Centre HERE