Help Centre - Delivery and Orders

Please check your tracking to see if your parcel is still on route or any updates the carrier may have. If there appears to a delay and your parcel has not had an update in a few days please reach out to DPD directly, or customerservice@thegymking.com if your delivery is with Royal Mail. (if we are in busy period such as Black Friday or summer sales please allow carriers long than normal to deliver).

Please reach out to our customerservice@thegymking.com, we will check your tracking with the carrier, if your order is showing that it has been delivered to the correct address we will reach out to the carrier to investigate. Should the carrier agree that the parcel has not been delivered we will always replace the order first, if the items you have ordered are no longer available for us to replace the order we will then refund you.

*ALL CLAIMS FOR ORDERS NOT ARRIVING MUST BE MADE WITHIN 48 HOURS OF THE DELIVERY DATE.

You will have 48 hours from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation, please email customerservice@thegymking.com with photos of the issue for reference.

We’re unable to make any changes to your order once you have placed it, this includes the following:

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Service team will get this sorted for you ASAP! You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items?

*ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive
• A photo of your sales receipt in your package.
• Once we've received the above info, our Customer Support team will get this sorted for you ASAP.

Once we've received the above info, our Customer Service team will get this sorted for you ASAP! You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items?

*ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE

In the unfortunate circumstances that you receive an item you believe to be faulty please contact, customerservice@thegymking.com with the information below:

• Your WEB order number
• Item name and size
• Photo’s that show - full length photo, fault photo and a clear, close up photo of the fault. Don’t worry about sending your item back to us, keep hold of it until we have been in touch with you. If you are the asked to return the item please see the HOW CAN I RETURN ITEMS

A product is “faulty” if received damaged or where a manufacturing fault or material fault has occurred, please note that Products damaged due to wear and tear are not considered faulty.

*You have up to 90 days to raise a faulty claim.