MY ORDER IS SHOWING DELIVERED BUT I HAVEN'T RECEIVED IT
Please email our customerservice@thegymking.com, within 48 hours of the delivery date on your tracking. We will initiate an investigation with the relevant carrier which can take up to 7 days (please allow a little longer during busier periods).
MY ORDER HAS ARRIVED BUT IT'S WRONG/ DAMAGED
In the unusual event that you're order is damaged or incorrect, please email customerservice@thegymking.com, with the following information within 3 days of delivery:
  • Your order number.
  • The name of the missing item.
  • The name of the incorrect item you received.
  • A clear photograph of the incorrect item you received and the label on its packaging.

  • Once we've received the above info we will get this sorted for you ASAP!
FAULTY ITEM(S)
A product is "faulty" if there is a material/ manufacturing fault. Please note, this excludes wear and tear.
If you receive an item you believe to be faulty please send the following information to
customerservice@thegymking.com.
  • Your order number (for example #WEB1234567)
  • Item name and size
  • Photos that show that clearly show the garment and the fault

Please keep your item until we've reviewed the fault, after which, we may ask you to return it.

*You have up to 90 days to raise a faulty claim.