MY ORDER IS SHOWING DELIVERED BUT I HAVE NOT RECEIVED IT?
Please reach out to our customerservice@thegymking.com, we will check your tracking with the carrier, if your order is showing that it has been delivered to the correct address we will reach out to the carrier to investigate. Should the carrier agree that the parcel has not been delivered we will always replace the order first, if the items you have ordered are no longer available for us to replace the order we will then refund you.

*ALL CLAIMS FOR ORDERS NOT ARRIVING MUST BE MADE WITHIN 48 HOURS OF THE DELIVERY DATE.
FAULTY ITEM(S)
In the unfortunate circumstances that you receive an item you believe to be faulty please contact, customerservice@thegymking.com with the information below:

  • Your WEB order number
  • Item name and size
  • Photo’s that show - full length photo, fault photo and a clear, close up photo of the fault. Don’t worry about sending your item back to us, keep hold of it until we have been in touch with you. If you are the asked to return the item please see the HOW CAN I RETURN ITEMS

A product is “faulty” if received damaged or where a manufacturing fault or material fault has occurred, please note that Products damaged due to wear and tear are not considered faulty.

*You have up to 90 days to raise a faulty claim.