Help Centre - Delivery and Orders

Our DPD deliveries are on a secure PIN delivery service:
When the driver comes to deliver your order you will be asked for a PIN number. This number is unique to each individual order, and is only sent to the person that placed the order. Your PIN number will be sent to you via email and text message by DPD when your order is marked as out for delivery.

If you do not have your PIN number when the driver arrives, they are able to send you a SMS with your PIN number whilst at your door.

International delivery times vary per country. Delivery times will be stated during the checkout process.

If you have an enquiry regarding international deliveries please visit our International Service Center.

Collection time 3 days.

Your parcel will be safely stored in the locker for 3 days from the time it’s delivered. We recommend collecting it as soon as you can — if it’s not picked up within this period, it will automatically be returned us.

No Compartments Available.

If there still aren’t any available compartments on the day of delivery, the driver will either re-attempt delivery later that day or, where possible, deliver your parcel to a nearby locker with available space for your convenience.

InPost Delivery & Collection Guide.

Once you’ve completed your purchase and selected InPost, here’s what to expect:

1. Track & Collect Your Parcel
   You’ll receive an email and SMS from InPost with your collection code as soon as your parcel is ready.
   If you’re using the InPost app, you can track your parcel every step of the way — and your collection code will appear in the app once it arrives at your chosen locker.
2. Collection Timeframe
   Your parcel will be safely held at your selected locker for 3 daysfrom the day it arrives.
   We’ll send you SMS reminders to make sure you don’t miss it. If it’s not collected within this time, it will be returned to the retailer.

Find Your Nearest Locker
You can locate your closest location with the InPost Locker Locator.

Your order number (for example #WEB1231267) can be found on your order confirmation email or on your Gym King account page.

Unfortunately, we are unable to make any changes to your order once payment has been processed, as your details are immediately sent to our Distribution Centre for fulfilment. This includes the following:

• cancelling delivery
• swapping an item or its size
• any changes to the billing or delivery address/es*
• changing the shipping method
• add additional item/s to your order
• adding a discount code

*If you enter an incorrect address at checkout, we are not liable to refund/ replace the order

Unfortunately, we are unable to apply any codes once your payment has been processed. Try using your discount code on your next order (please check if it has an expiry date).

UK Customers

When your order is despatched you will receive your tracking information in an email from us entitled “Your parcel from The Gym King is on its way".

International Customers

When your order is despatched you will receive your tracking instructions in an email. Alternatively you can track your order via the International Service Center

Please check your tracking link for updates. In the event of undue delay please email customerservice@gymking.com or contact DPD directly (DPD deliveries).

Please email our our customer service team on customerservice@gymking.com, within 48 hours of the delivery date on your tracking.

We will initiate an investigation with the relevant carrier which can take up to 7 days (please allow a little longer during busier periods).

In the unusual event that you're order is damaged or incorrect, please email customerservice@gymking.com, with the following information within 3 days of delivery:

• Your order number.
• The name of the missing/damaged item.
• The name of the incorrect item you received (if applicable).
• A clear photograph of the incorrect/damaged item you received and the label on its packaging.

Once we've received the above info we will get this sorted for you ASAP!

If there is an item missing with no incorrect substitute, please check your emails (including spam/junk) to confirm all items were despatched and you haven't already been issued a partial refund (in very rare circumstances an item maybe found to be out of stock or not fit for sale and will be refunded).

A product is "faulty" if there is a material/ manufacturing fault.

Please note, this excludes wear and tear. If you receive an item you believe to be faulty please send the following information to customerservice@gymking.com*.

• Your order number (for example #WEB1234567)
• Item name and size
• Photos that show that clearly show the garment and the fault

Please keep your item until we've reviewed the fault, after which, we may ask you to return it.

*You have up to 90 days to raise a faulty claim.