What is the Gym King Loyalty Club?

Our Loyalty Program rewards you for shopping and engaging with us. You earn points through purchases and other activities, which you can redeem for discounts and exclusive perks.

How do I join the Loyalty Club?

Just create a Gym King account and you’ll automatically be enrolled in the loyalty program.

What does it cost to join?

Nothing, it’s completely free to join.

What are the different loyalty tiers?

There are three tiers:

  • Black – No spend requirement
  • Gold – Lifetime spend of £150
  • Platinum – Lifetime spend of £300 or more

Spend is calculated from the date of enrolment to the loyalty scheme, or the commencement of the loyalty scheme if you are an existing customer.

How is my loyalty tier determined?

Your tier is based on your all-time spend since joining the loyalty program, not annual spend.

Do I need to ever re-qualify for my loyalty tier?

No, once you reach a tier, you keep it.

Your tier is calculated from your total spend from the date you joined the program.

How many points do I earn per order?

You can earn points per order based on your tier status:

  • Black & Gold: 1 point per £1 spent
  • Platinum: 1.25 points per £1 spent
Do points expire?

Yes, points expire 12 months after they’re earned.

How will I know if my points are due to expire?

We will send reminders by email and SMS (if you’ve opted in) when you’re near a reward or when your points are about to expire.

How do I redeem my points?

You can apply your points at checkout:

  • 100 points = £5 (no minimum spend)
  • 200 points = £10 (minimum spend of £40)
  • 300 points = £15 (minimum spend of £60)
  • 400 points = £20 (minimum spend of £80)

    Please note: only one discount amount can be used per order.
What's the minimum number of points required to redeem?

You need at least 100 points (£5 value) to start redeeming.

Can I earn points by referring a friend?

Yes, it's simple - Share your unique referral link (found on the Rewards Page) with a friend to gift them 100 points, and you’ll earn 100 points when they sign up and complete their first purchase.

You can refer as many times as you'd like.

I haven't received any points for signing up for email

You may have been already subscribed, only new email subscriptions are eligible for a points bonus.

Please note: it can also take up to 30 minutes to verify your points.

I've redeemed some points but can't remember the code

No problem! Just head to the Rewards Page and click on the ‘Rewards History’ button - your redeemed code will be listed there.

What should I do if I think I'm missing points

Contact our customer service team with your account details and any relevant order info. We’ll be happy to look into it: customerservice@gymking.com.