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Help Centre - General

HOW CAN I CONTACT YOU?

Hopefully, you'll find the answer you need in one of our FAQ’s, but if you need a little more help please drop us an email at customerservice@thegymking.com. You can expect a reply within 48 HOURS, however during busy sale periods it may take slightly longer. Please only send ONE MESSAGE AT A TIME, multiple messages can delay response times for you and other customers. Don't worry, our team will be in contact as quickly as we can.

CONTACT US INTERNATIONAL

For any further enquiries regarding international orders please use the Global-e help centre

WHAT INFORMATION DO I NEED TO PROVIDE YOU?

Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE , your order number (#WEB123456), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

WHY DOESN'T GYM KING HAVE A CONTACT NUMBER?

Gym King does not have a call centre therefore we are not set up to handle high volumes of phone calls, the good news is we do answer all your emails in person.

We’re always on the lookout for driven, passionate, talented individuals who share our belief in never standing still. If have that belief we want to hear from you. If you think you've got what it takes, check out our Careers Page.

PAYMENT QUERIES

Occasionally our payment gateway may have an issue processing your payment this results in what we call “Abandoned Checkout”. An abandoned checkout will show that the transaction has been taken, but you won’t receive a confirmation of your order. If this is what has happened to you it is a pending transaction, please allow up to 48 hours and the monies will appear back in your account. If the money does not show back after 48 hours then please contact customerservice@thegymking.com.and will look into this further for you.