Help Centre - General

Our Customer Service team is available Monday - Friday between 9am - 5pm

if you can't find the answer to your question in our Help Centre, please email us customerservice@thegymking.com, we are here to help.

We aim to reply within 3 working days, however during busy sale periods it may take us slightly longer. Please be patient and rest assured we will answer you as soon as possible.

Please only send one message at a time as multiple messages can delay response times for you and other customers.

CONTACT US - INTERNATIONAL CUSTOMERS

Please click HERE for our International Help Centre, which can be used to answer your questions and contact the international team if you can't find the answer.

WHAT INFORMATION DO I NEED TO PROVIDE YOU?

Please help us by providing as much information as possible including your order number (for example #WEB1234567), email address, pictures, etc.

WHY DOESN'T GYM KING HAVE A CONTACT NUMBER?

We're an online brand and don't have a call centre. However every email we receive is personally answered by Customer Service team as helpfully and efficiently as possible.

CAREERS

We’re always searching for driven, passionate, talented individuals who share our brand ethos. If you think you've got what it takes, check out our Careers Page for our current vacancies.

PAYMENT QUERIES

Occasionally our payment gateway may experience a problem processing your payment and you won't receive an order confirmation email. Money will not be taken from you but may appear as a pending transaction for up to 48 hours. Our Customer Service team can help if you encounter this situation.