FAQs

Do you have a size guide?

You can find our unique size guide next to each garment on the website, this will give you information on what size to choose. Sizing information is given in both CM and INCHES.

My item is faulty, what do I do?

All information for returning faulty products can be found via the following link https://thegymking.com/pages/delivery-returns under the ‘RETURNS POLICY’ tab.

Can I exchange my item for a new size?

If your item does not fit, you can easily have this exchanged by following our returns procedure via the following link https://thegymking.com/pages/delivery-returns.

Where can I find a returns form?

You can download and print a Gym King returns form here. You can find our returns address stated at the bottom of this form.

Can I make changes to my order?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process.

Can I cancel my order?

Unfortunately, once an order has been placed this cannot be cancelled as it has entered our system for dispatch. If you no longer require the order, you would have to return the order for a refund following our returns process.

Can I place an order by telephone?

All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at customerservice@thegymking.com and one of our dedicated team will help.

Can I add a discount code after placing my order?

Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.

What is my order number?

You Gym King order number should look something like this #WEB1234, which can be found within the confirmation email received at the time of placing your order.

Where is my parcel?

We use Royal Mail and DPD to deliver all our parcels within the UK who will send you an email and/or text message when your order is ready for dispatch. The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pick up shop)