KLARNA & CLEARPAY AVAILABLE
30 DAY RETURNS PORTAL
Don't worry, we've most likely got your parcel but is waiting in processing. Due to high volumes, we are unable to notify you we've got your returned parcel. Once we've processed your return, you will receive a email and SMS notification. Please allow us up to 14 days to process this.
You can find our unique size guide next to each garment on the website, this will give you information on what size to choose. Sizing information is given in CM.
All information for returning faulty products can be found in the following ‘RETURNS POLICY’ section.
1. Access our Easy returns portal here and enter your Order Number and Email Address associated with your order.
2. ‘Start Return’ and select the items you’re wanting to refund along with the reasoning for your return.
3. If your return is accepted, your returns reference number will appear. Click on the link to create your return label which will take you to the Royal Mail website. Enter your returns reference number and order number and follow the instructions to generate your returns label. A fixed charge of £2.50 will be applied for your return. This will be deducted from your refund.
4. Once completed, Royal Mail will send you an email with your returns label attached. You will require the QR code within this email if you wish to print your returns label at the Post Office, otherwise you can print the return label off at home.
5. Ensure you include your paperwork and the returns reference number with your parcel and post back to Gym King. Remember to keep your proof of postage from the post office.
6. Once we receive your return, it will be processed as soon as possible and you will receive a refund to your original payment method within 14 days.
If you have any further enquiries about refunds or returns for UK orders, please contact firstname.lastname@example.org
Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process.
Unfortunately, once the order has been placed we can't change the order.
This includes the following:
We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact customer service straight away we may be able to help. After it has been processed, cancellations will follow the usual returns procedure.
All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at email@example.com and one of our dedicated team will help.
Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.
You Gym King order number should look something like this #WEB1234, which can be found within the confirmation email received at the time of placing your order.
We use Royal Mail and DPD to deliver all our parcels within the UK who will send you an email and/or text message when your order is ready for dispatch. The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pick up shop)
If in the event on the checkout page, you see your zip code/ postcode does not match with the billing address and it seems funds have been taken. It is most likely your order has not gone through and is unsuccessful.
Don't worry. Although payment looks like it has been taken, this is showing a pending transaction which will appear on your available balance within 24-48 hours. The most common reason for this is due to the billing/credit card address not matching the address registered with your bank. If you need to, please select the 'use a different billing address' on the payment section.
If the issue persists, you may try the alternative Paypal payment method with your credit card.
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