FAQs


Do you have a size guide?

You can find our unique size guide next to each garment on the website, this will give you information on what size to choose. Sizing information is given in both CM and INCHES.

My item is faulty, what do I do?

All information for returning faulty products can be found via the following link https://thegymking.com/pages/delivery-returns under the ‘RETURNS POLICY’ tab.

Can I exchange my item for a new size?

If your item does not fit, you can easily have this exchanged by following our returns procedure via the following link https://thegymking.com/pages/delivery-returns under the ‘RETURNS POLICY’ tab.

Where can I find a returns form?

You can download and print a Gym King returns form here. You can find our returns address stated at the bottom of this form.

Can I make changes to my order?

We can only make changes that do not affect the value of your order. All orders placed before 9am are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it.

Can I cancel my order?

Yes, you can cancel your order providing it has not been dispatched. If you wish to cancel you order after the dispatch process, you will still be liable for any postage costs incurred.

Can I place an order by telephone?

All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at customerservice@thegymking.com and one of our dedicated team will help.

Can I add a discount code after placing my order?

Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.

What is my order number?

You Gym King order number should look something like this #WEB1234, which can be found within the confirmation email received at the time of placing your order.

Where is my parcel?

We use DPD to deliver all our parcels within the UK who will send you an email and/or text message when your order is ready for dispatch. The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pick up shop)



Still haven’t answered your question?

Please call our dedicated Customer Service Team on: 0800 1700 183 who can assist you further. Alternatively, you can email them: customerservice@thegymking.com

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