FAQs

Have you received my return parcel?

Don't worry, we've most likely got your parcel but is waiting in processing. Due to high volumes, we are unable to notify you we've got your returned parcel. Once we've processed your return, you will receive a email and SMS notification. Please allow us up to 14 days to process this.

Do you have a size guide?

You can find our unique size guide next to each garment on the website, this will give you information on what size to choose. Sizing information is given in CM.

My item is faulty, what do I do?

All information for returning faulty products can be found in the following ‘RETURNS POLICY’ section.

How can I return my item(s)?

1. Access our Easy returns portal here and enter your Order Number and Email Address associated with your order.

2. ‘Start Return’ and select the items you’re wanting to refund along with the reasoning for your return.

3. If your return is accepted, your returns reference number will appear. Click on the link to create your return label which will take you to the Royal Mail website. Enter your returns reference number and order number and follow the instructions to generate your returns label. A fixed charge of £2.50 will be applied for your return. This will be deducted from your refund.

4. Once completed, Royal Mail will send you an email with your returns label attached. You will require the QR code within this email if you wish to print your returns label at the Post Office, otherwise you can print the return label off at home.

5. Ensure you include your paperwork and the returns reference number with your parcel and post back to Gym King. Remember to keep your proof of postage from the post office.

6. Once we receive your return, it will be processed as soon as possible and you will receive a refund to your original payment method within 14 days.

CLICK HERE TO VISIT OUR EASY RETURNS PORTAL

If you have any further enquiries about refunds or returns for UK orders, please contact customerservice@thegymking.com

Can I make changes to my order?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process.

Can I cancel/amend my order?

Unfortunately, once the order has been placed we can't change the order.

This includes the following:

Changing the item/ size
Delivery/ billing address
Adding other items to your order
Shipping address/ method

We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact customer service straight away we may be able to help. After it has been processed, cancellations will follow the usual returns procedure.

Can I place an order by telephone?

All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at customerservice@thegymking.com and one of our dedicated team will help.

Can I add a discount code after placing my order?

Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.

What is my order number?

You Gym King order number should look something like this #WEB1234, which can be found within the confirmation email received at the time of placing your order.

Where is my parcel?

We use Royal Mail and DPD to deliver all our parcels within the UK who will send you an email and/or text message when your order is ready for dispatch. The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pick up shop)

Zip code/ Postcode does not match billing address

If in the event on the checkout page, you see your zip code/ postcode does not match with the billing address and it seems funds have been taken. It is most likely your order has not gone through and is unsuccessful.

Don't worry. Although payment looks like it has been taken, this is showing a pending transaction which will appear on your available balance within 24-48 hours. The most common reason for this is due to the billing/credit card address not matching the address registered with your bank. If you need to, please select the 'use a different billing address' on the payment section.

Please make sure all your details match exactly as your registered bank before attempting payment again.

If the issue persists, you may try the alternative Paypal payment method with your credit card.

Members Lounge -

What is the subscription time and length for Members Lounge?

What are the benefits to joining the Members Lounge?

As a member you get loads of great benefits! These include unlimited FREE delivery off ALL your orders, 20% off your first order, early access to new in products, priority access to sale, secret promo codes.

How do I get my 20% off code?

To receive your 20% off code to use on your first order as a member, all you’ll need to do is sign up and your exclusive code will be sent to you via email.

What happens at the end of my subscription?

Your subscription will automatically renew on a recurring basis at which time your original method of payment will be charged automatically for the subscription products until you cancel your subscription. You may cancel your subscription at any time from the Subscriptions section of your account.