Delivery, Returns & Refunds
The current delivery options available on thegymking.com are:
|Standard UK||FREE||3 - 5 working days*||Hermes & Royal Mail||Orders placed by noon will be despatched the same day|
|Express UK Delivery||£4.95 (FREE when you spend over £100)||Next working working day||DPD||Order by noon Monday - Thursday to receive next working day|
|From £5 (in your local currency)||From 5 days (varies per country)||Varies per country||Shipping offers when you spend over £50 (in your local currency)|
|From £10 (in your local currency)||From 2 days (varies per country)||DHL||Shipping offers when you spend over £100 (in your local currency)|
*Working days are Monday to Friday (excluding bank holidays)
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.
To report any issues with your order, please email email@example.com with photos of the issue for reference.
You can return an online order within 30 days of receiving your order for an exchange or refund. If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, worn or altered will not be accepted and could be sent back to you. Unless the item is deemed faulty and a fault of The Gym King, the cost of postage will be deducted from any refund.
Refunds will be processed within 10 working days from the time of receiving your item(s).
UNDERWEAR & SWIMWEAR
Please note that we can’t accept returns or exchanges on underwear or swimwear due to hygiene reasons.
Please ensure that the item(s) you return are unopened and in the original packaging. However, if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
HOW TO RETURN
For UK returns, please print and fill out this returns form here.
Pack the item(s) you wish to return or exchange in their original condition, all original labels must be intact and, in a condition, to resell the product. Please include a completed copy of your returns form within the parcel.
We always recommend returning your items via recorded service as we unfortunately can’t be held responsible for any items that do not reach us. Please return to:
PO BOX 197
Please note that you will be responsible for paying postage costs associated with your return.
If you have any further enquiries about refunds or returns for UK orders, please contact firstname.lastname@example.org
International delivery times may vary depending on the country. Delivery times will be stated at the checkout. You can also track your parcel by clicking here.
You may return an international order within 30 days of receiving your order for an exchange or refund. To return an international order, please follow the steps below;
Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order.
Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.
Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping will be deducted from the refund you are issued.
Once the refund is processed, the refund will take approximately 3-5 working days for the refund to be credited back to your original payment method.
For any further enquiries regarding international orders or returns, please use the Global-e help centre
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post.
When we receive your item, we aim to dispatch your exchange request within 10 working days. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.
If under the unfortunate circumstance that you receive an incorrect item or item you believe to be faulty, please contact our customer service team on email@example.com, who will be able to assist you further. We will then advise on how to proceed with the return. Upon Gym King receiving your faulty/incorrect item, we will happily reimburse UK postage costs up to a value of £4.50 per parcel, dependent on size, weight and location.
If you return an item beyond the 30-day period or we deem the item in a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you. Our Customer Service Team will be in touch to advise you of this.
For any further enquiries, please email our customer service team on firstname.lastname@example.org who will assist you further.