Function: Customer Service

Responsibility: To provide excellent customer service to customers across both wholesale and e-commerce

Reports to: Customer Service Manager

Location: Leeds (Colton) 2mins from Junction 46 – M1, 20mins from Leeds Station

Compensation: Dependant on experience


Our background and your main purpose…

Gym King was founded in 2015 and has grown from ‘bedroom brand’ to a leading athleisure and performance wear company with sales of in excess of £20m through an excellent online presence and market leading retail partners. A highly entrepreneurial business driven as a tight fast-moving SME.

We are looking for a Customer Service Agent to work with our current team based at Gym Kings Head office near Leeds to support the rapid growth of the business. This is a great opportunity to join a dynamic fashion as it continues on its journey of growth.

The ideal Candidate will be passionate, enthusiastic, and hardworking with an eye for detail. You will be driven by a love for brand, product, and service to its customers. The successful candidate will be a strong team player who thrives from working in a fast-paced environment, a dynamic individual with a strong work ethic.

What you will be doing:

  • Supporting customers across wholesale (Key Account and Independent retailers) and e-commerce (web customers) to provide excellent customer service.
  • Manage order books for retailers to ensure successful delivery of monthly and quarterly targets.
  • Manage and resolve e-commerce queries through a dedicated ticketing helpdesk.
  • Work across multiple IT systems to ensure orders as processed and queries resolved for both Wholesale (Key Account and Independent retailers) and e-commerce.
  • Build strong relationships with your allocated retail suppliers and internal teams with regular meetings.
  • Work cross functionally to ensure we are constantly providing best in class customer service experience for both retail and e-commerce customers.
  • Continuously review processes for improvement.
  • Update process documentation to support training to new and existing colleagues.
  • Produce and manage reporting to manage and track customer and business target performance.

Key Skills & Experience

  • 2 or more years office-based customer service or Internal Account Administration experience.
  • Excellent communication and teamwork skills
  • Strong customer service, query and complaint handling skills via email/phone/ webchat
  • Ability to work cross functional on wholesale account and e-commerce
  • Take ownership of task from inception to conclusion
  • Ability to multi-task and meet deadlines in a fast paced environment
  • A highly organised self-starter with excellent attention to detail and time management skills.
  • Resilient with good problem-solving skills.
  • Strong excel skills.


Gym King values:

  • Fearless
  • Focussed
  • Driven
  • Resilient
  • Team Player


The successful candidate will demonstrate behaviours that are aligned to these values.



  • Competitive salary
  • 25 days holiday (plus bank holidays) option to ‘buy ‘up to 2 extra days
  • Free onsite parking
  • Relaxed and friendly working environment
  • 50% Gym King discount for staff, friends & family
  • 10 days sick pay (after completion of probationary period)
  • Hybrid working (1 in 5 days)
  • Health Cash Plan (after completion of probationary period)
  • GK profit related bonus scheme
  • Flexible start (between 08:00-10:00) & finish (between 16:00 – 18:00) times
  • Staff shop with heavily discounted sample Gym King products
  • Discounted gym membership
  • Cycle to Work
  • Fully paid for annual staff party

Working hours: Due to the nature of this role, the hours will be full time (37.5 hours per week) Monday-Friday, although a flexible approach is required.

Location: This role is based at Unit 6 Temple Point, Bullerthorpe Lane, Colton, Leeds LS15 9JL. 2 minutes off the M1 J46. There will be a requirement to travel as part of this role.