Function: Customer Service
Responsibility: To provide excellent customer service to customers across both wholesale and e-commerce
Reports to: Customer Service Manager
Location: Leeds (Colton) 2mins from Junction 46 – M1, 20mins from Leeds Station
Compensation: Dependant on experience
Our background and your main purpose…
Gym King was founded in 2015 and has grown from ‘bedroom brand’ to a leading athleisure and performance wear company with sales of in excess of £20m through an excellent online presence and market leading retail partners. A highly entrepreneurial business driven as a tight fast-moving SME.
We are looking for a Customer Service Agent to work with our current team based at Gym Kings Head office near Leeds to support the rapid growth of the business. This is a great opportunity to join a dynamic fashion as it continues on its journey of growth.
The ideal Candidate will be passionate, enthusiastic, and hardworking with an eye for detail. You will be driven by a love for brand, product, and service to its customers. The successful candidate will be a strong team player who thrives from working in a fast-paced environment, a dynamic individual with a strong work ethic.
What you will be doing:
- Supporting customers across wholesale (Key Account and Independent retailers) and e-commerce (web customers) to provide excellent customer service.
- Manage order books for retailers to ensure successful delivery of monthly and quarterly targets.
- Manage and resolve e-commerce queries through a dedicated ticketing helpdesk.
- Work across multiple IT systems to ensure orders as processed and queries resolved for both Wholesale (Key Account and Independent retailers) and e-commerce.
- Build strong relationships with your allocated retail suppliers and internal teams with regular meetings.
- Work cross functionally to ensure we are constantly providing best in class customer service experience for both retail and e-commerce customers.
- Continuously review processes for improvement.
- Update process documentation to support training to new and existing colleagues.
- Produce and manage reporting to manage and track customer and business target performance.
Key Skills & Experience
- 2 or more years office-based customer service or Internal Account Administration experience.
- Excellent communication and teamwork skills
- Strong customer service, query and complaint handling skills via email/phone/ webchat
- Ability to work cross functional on wholesale account and e-commerce
- Take ownership of task from inception to conclusion
- Ability to multi-task and meet deadlines in a fast paced environment
- A highly organised self-starter with excellent attention to detail and time management skills.
- Resilient with good problem-solving skills.
- Strong excel skills.
Gym King values:
- Fearless
- Focussed
- Driven
- Resilient
- Team Player
The successful candidate will demonstrate behaviours that are aligned to these values.
Benefits
- Competitive salary
- 25 days holiday (plus bank holidays) option to ‘buy ‘up to 2 extra days
- Free onsite parking
- Relaxed and friendly working environment
- 50% Gym King discount for staff, friends & family
- 10 days sick pay (after completion of probationary period)
- Hybrid working (1 in 5 days)
- Health Cash Plan (after completion of probationary period)
- GK profit related bonus scheme
- Flexible start (between 08:00-10:00) & finish (between 16:00 – 18:00) times
- Staff shop with heavily discounted sample Gym King products
- Discounted gym membership
- Cycle to Work
- Fully paid for annual staff party
Working hours: Due to the nature of this role, the hours will be full time (37.5 hours per week) Monday-Friday, although a flexible approach is required.
Location: This role is based at Unit 6 Temple Point, Bullerthorpe Lane, Colton, Leeds LS15 9JL. 2 minutes off the M1 J46. There will be a requirement to travel as part of this role.
