WHAT’S INCLUDED IN THE GYM KING BLACK FRIDAY SALE? 

Lots of Gym King products will be discounted! So get ready for the biggest sale of the year with up to 75 % OFF selected items!  Discount will range based on a certain product category and collection so stay tuned! 

CAN I USE MY STUDENT DISCOUNT ON BLACK FRIDAY?

Yes, student discounts will still be allowed. You can get 10% off via Student Beans/ Unidays. 

CAN I USE OTHER DISCOUNT CODES?

Only one discount code will apply upon checkout,  a minimum purchase of £50.00 GBP applies and certain discount codes will only apply on full price items and not on sale items.
Please see terms & conditions for full details.

CAN I CANCEL/ AMEND MY ORDER? 

Unfortunately, once the order has been placed we can't change the order.

This includes the following:

  • Changing the item/ size
  • Delivery/ billing address
  • Adding other items to your order
  • Shipping address/ method

We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact customer service straight away we may be able to help. After it has been processed, cancellations will follow the usual returns procedure.

 

DOES GYM KING OFFER FREE RETURNS DURING AND AFTER BLACK FRIDAY?

Unfortunately, we do not offer free returns. If you are unsatisfied with your purchase, we have extended the return period for your convenience. Any purchases made from 3rd November 2020, customers will have up till 31st January 2021 to return the item back to us. 
 

HOW TO RETURN TO US:

**Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, scented, washed, worn or altered will not be accepted and could be sent back to you. 
 
  1. Please fill out the return form and include within the parcel with your returned items 
  1. Send your parcel by recorded signed for delivery (we recommend 2nd class recorded) to: 
          Gym King, PO Box 197, Castleford, WF10 9DN
 
          Please see our returns policy for full details.
 


I'VE SENT THE RETURN PARCEL BACK, WHEN WILL I GET MY REFUND BACK?

Please note, due to busy periods, returns process may take up to 14 working days to process.

We will send you an email notifying you once the returns have been processed.

If you do not receive an email after 14 days, please contact our customer service with your proof of postage, parcel tracking number and order number.

 

FAULTY ITEMS 

If you received an item you believe to be faulty, please email customerservice@thegymking.com with the below info:
  • Your Order Number
  • Item Name and Size
  • Clear Photos with:
1) The close up of the fault
2) Full product length picture shot
3) The Gym King Logo and tag attached to product 
Upon Gym King processing your faulty/incorrect item, we will happily reimburse UK postage costs up to a value of £4.50 per parcel, dependent on size, weight and location.
 
Gym King reserves the right to make the final decision on what is deemed to be faulty. 


CAN I GET FREE DELIVERY WITH GYM KING?

Unfortunately, we do not offer free delivery during this period of time.  
 

HOW LONG WILL IT TAKE TO RECEIVE THE ITEM?

We use Royal Mail, DPD and DHL to deliver all our parcels within the UK who will send you an email and/or text message when your order is ready for dispatch. 
Standard UK deliveries will take up to 10 working days 
Standard Worldwide shipping varies from 10 days+ (depending on country) 
**Due to current lockdown, all couriers are experiencing unprecedented demand and delay may be possible.
You can track the parcel details via one of the links below:  
Track Royal Mail Parcel
Track DPD Parcel 
Track DHL Parcel
 

ARRANGE FOR REDELIVERY

Royal Mail- If you’re not home, Royal Mail will try to deliver to your neighbour and leave a ‘Something for you’ card where you can book for redelivery online. If no reschedule is made, Royal Mail will keep the parcel for 18 days before returning your parcel back to us. 
 
DPD- The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pickup shop)
After the first delivery attempt, DPD will deliver your parcel to the nearest Pickup parcelshop.
Trace DPD parcel here after failure of 1st attempt delivery
 
DHL- On the day of delivery you are able to select to receive a 'You're next' notification when the driver is one stop away, typically 5-15 minutes before the delivery. 
Driver will make all attempts possible to let you know that they have arrived to deliver your parcel, but sometimes may still miss you. 
Please check the calling card as the driver will leave this to indicate if your parcel has been left with a neighbour, left safe, or to advise that delivery will be re-attempted the following working day.
Reschedule delivery for DHL


MISSING/STOLEN PARCELS

Please note once the parcel has left our warehouse, Gym King no longer has possession/ control over the location of the parcel. It is the customer's responsibility to cooperate with the courier’s delivery schedule and ensure someone is available at the time of delivery or to provide a safe place for the courier to drop off.
Gym King is not obligated to issue refunds/ replace missing items if the parcel is missing/ stolen.
If in the unfortunate event of a missing parcel/stolen parcel, our customer service team will assist you by raising a case to the courier.
This is followed by instructions below:

  1. Fill out denial of receipt form with a hand-written signature within 7 days confirming denial of receipt.  
(If you don’t have a printer, you can hand write the denial of receipt statement and send us a picture of this with the hand-written signature) 

2. Email us back with the attached scanned/ hand-written statement with signature.
Please allow 7-10 working days for the courier case escalation to happen.
Our customer service team will let you know the result as soon as we have a response from the courier’s side. 
 

DOES GYM KING HAVE A CYBER MONDAY SALE?

Yes, stayed tuned to our Cyber Monday sale! 
Sign up to our mailing list at https://thegymking.com ( on pop up form/ footer form)
You’ll be the first to know about when it goes live and many other sales dates throughout the year!

WHAT TIME DO BLACK FRIDAY SALES START ONLINE?

Set a reminder on your calendar!  
Black Friday will go live on the website on 11th November 2020 at 10:00AM (GMT)

HOW TO GET THE MOST OUT OF BLACK FRIDAY AT GYM KING?

  1. Sign up to our mailing list on the pop up /footer form
  2. Opt in to our SMS and get live message on sales & discounts
  3. Follow our social media platforms for latest updates & competitions all year round!

BACK-IN-STOCK ALERTS

Out of size/ stock of the item you want? Simply fill in our ‘’Size not in stock’’ button and select your desired size and email address. We will  send you a notification once it’s back in stock.
Please note that we can’t guarantee all requests will be restocked after it’s all sold out. 
 

CAN I USE CLEARPAY/ KLARNA?

Yes, you certainly can! We've added flexible payment option so that you can split your shopping into instalments over a period time. No hidden costs.
Find out more here: Clearpay/ Klarna